Tickets Live is an online ticketing platform, through which event organisers can promote and sell tickets for events. Tickets Live (PTY) LTD, a private company registered in South Africa with registration number 2020/270455/07
(i) Tickets Live account holders who are event organisers and planners (“Organisers”);
(ii) Tickets Live account holders who want to buy tickets, or register for events, or donate to events (“Buyers”); and
(iii) other users or visitors to our website.
If you have any questions or concerns about your data, please contact us at firstname.lastname@example.org
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email or public notice on our website.
What Data do we Process?
We only collect and process data where we have a legal basis to do so:
1. Data Necessary to Perform a Ticket Purchase.
In order to facilitate a legally valid online sale of tickets for, or donations to, events, we need to collect certain essential data which is submitted by users of our website. This includes information which identifies the relevant Organiser, and Buyer(s), such as names and email addresses, information regarding the event for which a ticket is purchased, the type of ticket purchased, the ticket price, and financial information pertaining to the Organiser and the Buyer, so that online payments may be facilitated.
2. Data in which we have a Legitimate Interest.
We have a legitimate interest in collecting and processing data which enables us to operate our ticketing platform and provide the ticketing services we offer. For Organisers and Buyers, this data collected by us may include:
· Email address
· Credit Card Information of a Buyer
· Bank Details of an Organiser, or a Buyer
· User Name
· Year of Birth or Age
· Contact Information submitted by the user
· Information submitted by a user as part of a support request.
We may collect indirect information from all users of our website in order to maintain our website’s basic functionality, or to anonymously track what users do on our website, in the form of cookies. This includes IP addresses, and web browser information.
3. Data for which you have provided Consent.
As an Organiser or Buyer, when creating an account with Tickets Live, you are asked to consent to us collecting and processing data in accordance with this policy.
Buyers who are not account holders are asked to consent to us collecting data submitted by the Buyer during the ticket purchase process.
Your consent may be withdrawn at any time, but only in relation to the processing of data which is not necessary for our website to function, for a valid transaction to be concluded via our website, or as part of our legitimate interest in operating our ticketing platform and providing the ticketing services we offer.
How do we Collect Data?
1. Direct Collection
Data will be submitted by Organisers and Buyers at the time a Tickets Live account is created, or at the time a ticket purchase, or donation, is made. Data may also be submitted by users submitting information or help requests, completing surveys
2. Indirect Collection
· cookies that are required for our website to operate normally (these do contain personally identifiable information);
· anonymous tracking cookies used to determine what users do on our website e.g. Google Analytics (these do not by themselves contain personally identifiable information);
· third party cookies e.g. cookies used for tracking site usage from a third- party platform (such as Facebook) and/or for re-marketing. Users are asked to consent to this type of cookie monitoring and this consent may be withdrawn at any time.
What Do we do with your Data?
We use data collected by us, directly and indirectly, as may be necessary to operate our ticketing platform and in order to provide ticketing services, or data collected by us with the user’s consent. Data is also used to ensure our website functions properly, and in order to optimise and improve our service offering.
Event information submitted by Organisers will be publicly available on the website. Organisers are responsible for the information submitted by them and acknowledge that this information will be displayed publicly.
We may contact users directly or through a third-party service provider regarding products or services a user has signed up for or purchased from us, such as may be necessary to deliver transactional or service related communications. Tickets Live may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests.
We may share personal data with trusted third parties as necessary for them to perform services on our behalf, such as processing credit card payments. We only share personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent). We will share transaction data with our payment service providers or bank only to the extent necessary for the purposes of processing payments, refunding payments, transferring money to a user, and/or dealing with user queries and complaints relating to such payments, refunds and transfers.
The hosting, analytics, email sending and other technical provisions for our website and mobile app may be hosted on servers outside of South Africa or outside of the European Union. However, Tickets Live shall ensure that its host providers are subject to laws, or policies, which uphold principles for the reasonable processing of information substantially similar to the data protection laws applicable to the European Union and/or in South Africa to ensure adequate protection of any such data.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
We use analytics tools provided by service partners such as Google Analytics to collect information about how users interact with our website, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our service offering. These tools place persistent cookies in a user’s browser to identify the user the next time a user visits our website. Each cookie cannot be used by anyone other than the service provider (e.g. Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. You can control the technologies we use by managing your settings through the “cookie banners” that may be presented when you first visit our web pages, or by utilising settings in your browser or third-party tools. Refusing or deleting some cookies may make it impossible for us to provide our services to you.
How can you change or delete Data?
If you make a request to delete your personal data, the request will be honoured only to the extent it your information is no longer necessary for any services purchased by you or required for our legitimate business purposes or legal or contractual record keeping requirements.
Users can “opt out” of receiving Tickets Live newsletter emails by clicking on the “unsubscribe” link in newsletter emails. It may take up to 24 hours to be processed.
If we are in possession of, or processing, your personal data, then you have the following rights:
· Right of access – to request a copy of the information that we hold about you. Access to this information will be subject to an administrative fee the request is unfounded, excessive or repetitive.
· Right of rectification – to correct data that we hold about you that is inaccurate or incomplete.
· Right to be forgotten – to ask for the data we hold about you to be erased from our records, in certain circumstances. Erasure will be subject to an administrative fee if your request is manifestly unfounded, excessive or repetitive.
· Right to restriction of processing – to restrict processing of your information in certain circumstances.
· Right of portability – to have the data we hold about you transferred to another organisation.
· Right to object – to object to certain types of processing such as direct marketing.
· Right to object to automated processing, including profiling – to object the automated processing or profiling.
· Right to judicial review: you have the right to complain to a relevant authority regarding the use of your personal data by us.
How We Protect Your Data
All data provided to us is stored on our secure servers or those of our trusted partner services. We implement appropriate, generally accepted technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage, including encryption where appropriate. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers; any transmission is at your own risk.
How Long Do We Keep Data?
We retain personal data only for as long as necessary to provide services requested by you and thereafter for a variety of legitimate legal or business purposes. This might include retention periods mandated by law, contract or similar obligations applicable to our business operations.
Tickets Live does not knowingly collect data from children under the age of 18. If a user is under the age of 18, the user should not use our services or submit any data to us, without the consent of their legal guardian. If you are a parent of a child under 18 and become aware that your child has provided personal data to us, please contact us. If we learn that we have collected the personal data of a child under the age of 18 years, we will take reasonable steps to delete the personal data.